At OEC, our success is determined by your success.
Consisting of an inbound call center and outbound training team, our dedicated Customer Support team is available to provide personal assistance for set up, implementation, and ongoing support of all OEC applications.Our support professionals are cross-trained on all OEC solutions and include several multi-linguistic agents. In survey after survey, our team members consistently earn top marks from our customers for knowledge, courtesy, and professionalism.
OEC’s commitment to quality has earned us the Certified Center of Excellence award from Benchmark Portal, an industry leader in analyzing and improving call center performance in more than 55,000 call centers worldwide. 2014 marks the sixth consecutive year that OEC has received this award, and the second that OEC has been recognized in the Top 100 of all call centers rated, earning distinction as a Top 10 small-sized call center for 2014.
At OEC, we recognize that your questions can’t wait. To that end, we offer a number of support channels to address your questions:• View online support 24/7/365 within our applications using the Support Center• Chat with an agent • Send us an e-mail• Call our support team
No plan for success can exist without the proper foundation. OEC’s trainers will work with your team on a one-on-one basis to show the tips and techniques that allow you to get the most out of our applications and maximize your profits.